RETURN

Refund & Return Policy

Simple, Transparent Returns for Glutanex Customers

We want you to shop with confidence. This policy applies to purchases made through Glutanex-USA.com and GlutanexCanada.com.

30-Day Return Window

Return requests must be submitted within 30 days of delivery. To protect product safety, hygiene, and quality, returned items must be unopened, unused, and in their original sealed packaging.

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30 Days

Returns must be requested within 30 days from the delivery date.

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Sealed Packaging

Products must be unopened, unused, and returned in original sealed packaging.

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Proof of Purchase

Orders must have been purchased from Glutanex-USA.com or GlutanexCanada.com.

Eligible Returns

  • The return request must be submitted within 30 days of delivery.
  • The product must be unused, unopened, and in its original sealed packaging.
  • The product must be returned in the same condition in which it was received.
  • The product must include all original packaging, accessories, inserts, and promotional materials.
  • Proof of purchase from Glutanex-USA.com or GlutanexCanada.com is required.

Non-Returnable Items

For health, safety, hygiene, and product integrity reasons, certain items cannot be returned.

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Opened or Used Products

We cannot accept returns of opened, used, tested, or partially used skincare, cosmetic, supplement, or personal care products.

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Broken Seal or Missing Packaging

Products with broken seals, missing original packaging, damaged packaging, or missing inserts may not be accepted for return.

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Final Sale & Promotional Items

Gift cards, final sale items, clearance items, promotional gifts, complimentary products, and samples are not eligible for return.

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Third-Party Purchases

Products purchased from third-party retailers, marketplaces, unauthorized sellers, or other websites must be returned through the original seller.

Any return received that does not meet these requirements may be refused and returned to the sender.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery.

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Order Number

Please include your order number so we can quickly locate your purchase.

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Description

Send a short description of the issue, including whether the item is damaged, defective, or incorrect.

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Photos Required

Please provide clear photos of the product, packaging, shipping box, and any visible damage.

Claims submitted after 5 business days may not be eligible for replacement, refund, or store credit.

Return Shipping

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Prepaid Return Label

For returns due to personal preference, ordering the wrong item, or no longer wanting the product, we provide a prepaid return shipping label. A flat $15 return shipping fee will be deducted from your refund.

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Our Responsibility

If we shipped the wrong item, or if the item arrived damaged or defective, we provide a free prepaid return label at no cost to you.

Refund Processing

  • Once your return is received and inspected, we will notify you whether the refund has been approved or declined.
  • Approved refunds are issued to the original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
  • A flat $15 return shipping fee applies to non-defective returns and is deducted from your refund.
  • Original shipping charges are non-refundable unless the return is due to our error or a confirmed damaged/defective item.
  • Promotional discounts, rewards, or store credits may not be refundable in cash.

Promotional Gifts & Bundles

  • If your order included a free gift, promotional item, or bundle item, it may need to be returned with the original order to receive a full refund.
  • If a promotional gift or bundle item is not returned, its value may be deducted from the refund amount.
  • Partial returns of bundles may be adjusted based on the final value of the items kept.

Abuse Prevention

To protect our customers and our business, we reserve the right to refuse returns, refunds, exchanges, or store credits if we believe the return activity is excessive, fraudulent, abusive, or does not comply with this policy.

Need Help With a Return?

Please contact our customer support team with your order number before sending any product back. Returns sent without prior authorization may not be accepted.