PRIVACY POLICY
How We Collect, Use & Protect Your Information
This Privacy Policy explains how Glutanex-USA.com and GlutanexCanada.com collect, use, share, and protect personal information when you visit our websites, place an order, contact us, or interact with our services.
Overview
We respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.
Order Information
We collect information needed to process purchases, fulfill orders, provide customer support, prevent fraud, and manage returns.
Data Protection
We use reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.
Your Choices
You may unsubscribe from marketing emails, manage cookie preferences where available, and contact us about privacy-related requests.
Who This Policy Applies To
- This Privacy Policy applies to Glutanex-USA.com and GlutanexCanada.com.
- It applies to customers, website visitors, account holders, newsletter subscribers, and people who contact our customer support team.
- Product selection, checkout experience, payment methods, taxes, shipping options, and privacy tools may vary by country.
- References to “Glutanex,” “we,” “us,” or “our” mean the applicable Glutanex store through which you shop or interact with us.
Personal Information We Collect
The information we collect depends on how you interact with our websites and services.
Contact & Account Information
Name, email address, phone number, billing address, shipping address, account login details, and communication preferences.
Order & Transaction Information
Products purchased, order number, purchase date, payment status, shipping details, returns, refunds, discounts, and customer service history.
Payment Information
Payment details are processed by secure third-party payment providers. We do not store full credit card numbers on our own servers.
Device & Website Information
IP address, browser type, device type, pages viewed, referring pages, approximate location, cookies, pixels, and website activity.
How We Collect Information
- Directly from you when you place an order, create an account, subscribe to emails, complete forms, or contact us.
- Automatically through cookies, pixels, analytics tools, website logs, and similar tracking technologies.
- From service providers such as Shopify, payment processors, shipping carriers, email/SMS marketing platforms, analytics providers, fraud-prevention tools, and customer support systems.
- From advertising and marketing platforms when you interact with our ads, campaigns, or social media pages.
How We Use Your Information
Orders & Fulfillment
To process orders, accept payments, ship products, send confirmations, provide tracking, handle returns, and provide customer support.
Customer Support
To respond to questions, resolve order issues, process claims, manage returns, and improve your shopping experience.
Marketing
To send promotional emails, offers, product updates, abandoned-cart reminders, and personalized advertising where permitted.
Security & Fraud Prevention
To detect fraud, prevent unauthorized transactions, protect our websites, enforce policies, and secure customer accounts.
Analytics & Improvements
To understand website performance, improve product pages, personalize the shopping experience, and develop better services.
Legal Compliance
To comply with tax, accounting, consumer protection, privacy, payment, customs, fraud-prevention, and other legal obligations.
Cookies & Tracking Technologies
- We use cookies, pixels, tags, and similar technologies to operate our websites and improve your experience.
- Essential cookies help the website function, including cart, checkout, account login, security, and payment features.
- Analytics cookies help us understand website traffic, product interest, and performance.
- Advertising cookies may help us show relevant ads and measure campaign performance.
- You can manage cookies through your browser settings and, where available, through our website privacy tools.
How We Share Information
We do not sell your personal information for money. We share information only as needed to operate our business, fulfill orders, improve services, and comply with legal obligations.
Store & Checkout Providers
Shopify and related e-commerce service providers help host our store, manage checkout, process orders, and support website functionality.
Payment Processors
Payment providers process your transaction securely and may use information for fraud prevention, payment authorization, and compliance.
Shipping & Fulfillment Partners
Carriers and fulfillment partners receive the information needed to pack, ship, deliver, and track your order.
Marketing & Analytics Providers
Email, SMS, analytics, advertising, and customer support tools may process information to help us communicate and improve our services.
Marketing Communications
- If you subscribe to marketing emails or SMS messages, we may send product updates, offers, promotions, and abandoned-cart reminders.
- You can unsubscribe from promotional emails by using the unsubscribe link included in our emails.
- You can opt out of promotional SMS messages by following the instructions in the message.
- Even if you opt out of marketing, we may still send transactional messages related to orders, payments, shipping, returns, account activity, or policy updates.
Your Privacy Rights
Depending on where you live, you may have certain privacy rights regarding your personal information.
Access
You may request information about the personal data we collect, use, or disclose about you.
Correction
You may request correction of inaccurate personal information, subject to verification and legal limitations.
Deletion
You may request deletion of certain personal information, subject to order records, tax, fraud prevention, and legal retention requirements.
Opt Out
You may opt out of certain marketing communications and certain targeted advertising or data-sharing activities where required by law.
Portability
Where applicable, you may request a copy of certain personal information in a portable format.
Appeal or Complaint
Depending on your location, you may have the right to appeal a privacy decision or contact a privacy authority.
U.S. State Privacy Notice
Some U.S. states provide residents with additional privacy rights, including rights to access, delete, correct, and opt out of certain uses or sharing of personal information. If our use of advertising cookies or similar technologies is considered a “sale,” “sharing,” or targeted advertising under applicable law, you may request to opt out by using our available privacy tools or contacting us.
Canadian Privacy Notice
- For Canadian customers, we process personal information in accordance with applicable Canadian privacy laws.
- We collect, use, and disclose personal information for identified business purposes, including order fulfillment, customer support, marketing where permitted, fraud prevention, and legal compliance.
- You may contact us to request access to or correction of your personal information, subject to verification and legal limitations.
- Your personal information may be processed or stored outside Canada by service providers, including e-commerce, payment, analytics, marketing, and fulfillment providers.
International Data Transfers
Because we use third-party service providers to operate our online stores, your information may be processed, stored, or transferred in the United States, Canada, or other countries where our service providers operate. Privacy laws in those countries may differ from the laws in your location.
Data Retention
- We retain personal information for as long as needed to provide services, fulfill orders, manage customer accounts, and support our business operations.
- We may retain order, tax, accounting, fraud-prevention, dispute, and compliance records for longer periods when required or permitted by law.
- When information is no longer needed, we may delete, anonymize, or securely retain it according to our business and legal requirements.
Security
We use reasonable safeguards designed to protect personal information. However, no website, payment system, transmission, or storage method is completely secure. You are responsible for protecting your account login information and notifying us if you believe your account has been compromised.
Children’s Privacy
Our websites are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can review and take appropriate action.
Third-Party Websites
Our websites may contain links to third-party websites, apps, payment services, social media platforms, or carrier tracking pages. We are not responsible for the privacy practices, content, security, or policies of third-party services. Please review their privacy policies before providing information.
Changes to This Privacy Policy
- We may update this Privacy Policy from time to time.
- When we make changes, we will post the updated version on this page.
- Your continued use of our websites after changes are posted means you acknowledge the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, want to submit a privacy request, or need help with your personal information, please contact our customer support team through the contact information listed on the Glutanex website where your order was placed.
Your Privacy Matters
We use personal information to provide a secure, reliable, and personalized shopping experience for Glutanex customers in the United States and Canada.