Refund policy

.glx-about-premium { --glx-blue: #49bfff; --glx-blue-dark: #1899e6; --glx-deep: #071b35; --glx-text: #38536a; --glx-soft: #eff9ff; --glx-line: #d7efff; --glx-white: #ffffff; font-family: inherit; color: var(--glx-text); background: linear-gradient(180deg, #ffffff 0%, #f4fbff 100%); } .glx-about-premium * { box-sizing: border-box; } .glx-container { max-width: 1180px; margin: 0 auto; padding: 72px 20px; } .glx-hero { text-align: center; padding: 82px 26px; border-radius: 36px; overflow: hidden; background: radial-gradient(circle at 15% 10%, rgba(73, 191, 255, .28), transparent 34%), radial-gradient(circle at 85% 85%, rgba(73, 191, 255, .20), transparent 34%), linear-gradient(135deg, #ffffff 0%, #eaf8ff 100%); border: 1px solid var(--glx-line); box-shadow: 0 26px 75px rgba(24, 153, 230, .13); } .glx-eyebrow { display: inline-flex; justify-content: center; padding: 10px 18px; border-radius: 999px; background: #ffffff; border: 1px solid var(--glx-line); color: var(--glx-deep); font-size: 12.5px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; margin-bottom: 22px; box-shadow: 0 10px 28px rgba(73, 191, 255, .18); } .glx-hero h1 { max-width: 900px; margin: 0 auto 20px; color: var(--glx-deep); font-size: clamp(36px, 5vw, 66px); line-height: 1.02; font-weight: 850; letter-spacing: -0.045em; } .glx-hero p { max-width: 820px; margin: 0 auto; font-size: 18px; line-height: 1.75; } .glx-section { margin-top: 72px; } .glx-section h2 { margin: 0 0 16px; color: var(--glx-deep); font-size: clamp(28px, 4vw, 44px); line-height: 1.12; font-weight: 850; letter-spacing: -0.035em; text-align: center; } .glx-intro { max-width: 830px; margin: 0 auto 38px; text-align: center; font-size: 17px; line-height: 1.75; } .glx-grid-2 { display: grid; grid-template-columns: repeat(2, 1fr); gap: 22px; } .glx-grid-3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 22px; } .glx-card { background: #ffffff; border: 1px solid var(--glx-line); border-radius: 28px; padding: 30px; height: 100%; box-shadow: 0 16px 45px rgba(24, 153, 230, .08); } .glx-card.featured { background: linear-gradient(135deg, #ffffff 0%, #eef9ff 100%); } .glx-icon { width: 48px; height: 48px; border-radius: 17px; display: flex; align-items: center; justify-content: center; margin-bottom: 18px; background: var(--glx-soft); color: var(--glx-blue-dark); font-size: 24px; } .glx-card h3 { margin: 0 0 10px; color: var(--glx-deep); font-size: 21px; line-height: 1.2; font-weight: 850; letter-spacing: -0.025em; } .glx-card p { margin: 0; font-size: 15.8px; line-height: 1.72; } .glx-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 14px; } .glx-list li { position: relative; padding-left: 34px; font-size: 16px; line-height: 1.55; } .glx-list li:before { content: "✓"; position: absolute; left: 0; top: 1px; width: 23px; height: 23px; border-radius: 999px; background: var(--glx-blue); color: #ffffff; display: inline-flex; align-items: center; justify-content: center; font-size: 13px; font-weight: 900; } .glx-note { margin-top: 22px; padding: 18px 20px; border-radius: 20px; border: 1px solid var(--glx-line); background: rgba(73, 191, 255, .08); font-size: 14.5px; line-height: 1.65; text-align: center; } .glx-final { margin-top: 72px; padding: 54px 28px; border-radius: 34px; background: var(--glx-deep); color: #ffffff; text-align: center; box-shadow: 0 24px 70px rgba(7, 27, 53, .22); } .glx-final h2 { color: #ffffff; margin-bottom: 16px; } .glx-final p { max-width: 790px; margin: 0 auto; font-size: 17px; line-height: 1.75; color: rgba(255,255,255,.86); } @media (max-width: 900px) { .glx-container { padding: 46px 16px; } .glx-hero { padding: 56px 18px; border-radius: 28px; } .glx-grid-2, .glx-grid-3 { grid-template-columns: 1fr; } .glx-card { padding: 26px; } }
Refund & Return Policy

Simple, Transparent Returns for Glutanex Customers

We want you to shop with confidence. This policy applies to purchases made through Glutanex-USA.com and GlutanexCanada.com.

30-Day Return Window

Return requests must be submitted within 30 days of delivery. To protect product safety, hygiene, and quality, returned items must be unopened, unused, and in their original sealed packaging.

Eligible Returns

  • The return request must be submitted within 30 days of delivery.
  • The product must be unused, unopened, and in its original sealed packaging.
  • The product must be returned in the same condition in which it was received.
  • The product must include all original packaging, accessories, inserts, and promotional materials.
  • Proof of purchase from Glutanex-USA.com or GlutanexCanada.com is required.

Non-Returnable Items

For health, safety, hygiene, and product integrity reasons, certain items cannot be returned.

🚫

Opened or Used Products

We cannot accept returns of opened, used, tested, or partially used skincare, cosmetic, supplement, or personal care products.

⚠️

Broken Seal or Missing Packaging

Products with broken seals, missing original packaging, damaged packaging, or missing inserts may not be accepted for return.

🎁

Final Sale & Promotional Items

Gift cards, final sale items, clearance items, promotional gifts, complimentary products, and samples are not eligible for return.

🛒

Third-Party Purchases

Products purchased from third-party retailers, marketplaces, unauthorized sellers, or other websites must be returned through the original seller.

Any return received that does not meet these requirements may be refused and returned to the sender.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery.

📦

Order Number

Please include your order number so we can quickly locate your purchase.

📝

Description

Send a short description of the issue, including whether the item is damaged, defective, or incorrect.

📸

Photos Required

Please provide clear photos of the product, packaging, shipping box, and any visible damage.

Claims submitted after 5 business days may not be eligible for replacement, refund, or store credit.

Return Shipping

👤

Customer Responsibility

Customers are responsible for return shipping costs when the return is due to personal preference, ordering the wrong item, or no longer wanting the product.

💙

Our Responsibility

If we shipped the wrong item, or if the item arrived damaged or defective, we will provide an appropriate resolution after reviewing the claim.

Refund Processing

  • Once your return is received and inspected, we will notify you whether the refund has been approved or declined.
  • Approved refunds are issued to the original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
  • Original shipping charges are non-refundable unless the return is due to our error or a confirmed damaged/defective item.
  • Promotional discounts, rewards, or store credits may not be refundable in cash.

Promotional Gifts & Bundles

  • If your order included a free gift, promotional item, or bundle item, it may need to be returned with the original order to receive a full refund.
  • If a promotional gift or bundle item is not returned, its value may be deducted from the refund amount.
  • Partial returns of bundles may be adjusted based on the final value of the items kept.

Abuse Prevention

To protect our customers and our business, we reserve the right to refuse returns, refunds, exchanges, or store credits if we believe the return activity is excessive, fraudulent, abusive, or does not comply with this policy.

Need Help With a Return?

Please contact our customer support team with your order number before sending any product back. Returns sent without prior authorization may not be accepted.